Varun's response indicates a lack of preparedness or relevant experience regarding the question, as he states he does not know the answer. This is a significant concern in an interview context, especially given the importance of demonstrating industry knowledge and practical application. The benchmark response effectively illustrates a concrete example of using industry knowledge to influence IT project outcomes, emphasizing alignment with business objectives and measurable KPIs. For improvement, Varun should prepare for potential questions by reflecting on his past experiences and identifying key projects where he made a positive impact. Even if he feels uncertain, he could attempt to discuss related experiences or insights that demonstrate his understanding of the topic.