Varun's response indicates a willingness to engage with the question, but he does not provide a substantive answer due to needing the question repeated. This lack of initial clarity detracts from his ability to showcase his experience with user experience design principles. To improve, Varun should aim to provide a specific example of a project where he focused on UX design, detailing the challenges faced and strategies employed, similar to the benchmark response. This would demonstrate his expertise and ability to enhance customer satisfaction effectively.