Response: Certainly, Avi! In my previous projects, conducting gap analysis has been a critical component of ensuring that we align current operations with desired outcomes. For instance, when faced with a new requirement to digitize an entire process, we began by thoroughly understanding the "as-is" scenario—how the current process operates.

To do this, we organized meetings and conducted interviews with stakeholders to gather insights about their experiences and challenges. This collaborative approach allowed us to identify specific pain points within each process. We broke down the workflows step by step, analyzing where inefficiencies or obstacles existed.

Once we had a clear picture of the current state, we compared it to the envisioned future state or the goals that stakeholders wanted to achieve. This comparison helped us pinpoint the gaps—both the critical issues that needed immediate attention and the "nice-to-have" enhancements that could further improve the process.

After identifying these gaps, we developed tailored recommendations to address them. This often included process reengineering, implementing new technologies, or enhancing existing systems. By presenting these solutions to stakeholders, we ensured that everyone was aligned on the path forward, ultimately leading to a more efficient and effective operation. This analytical approach not only resolved discrepancies but also fostered a culture of continuous improvement within the organization.