Job Description: IT Director, E-commerce

1. Position: IT Director
2. Role: Strategic role within the Software Development department, reporting to the Vice President. Responsible for driving technological advancements and solutions to support the strategic goals of the organization in the development and implementation of software solutions for business operations and customer engagement in the online retail environment.
3. Responsibilities:
   - Lead and manage a team of IT professionals to ensure the organization's competitive advantage in the technology-driven E-commerce space.
   - Oversee strategic planning for the IT department, aligning with business goals and development initiatives.
   - Evaluate and deploy web-based services and technology implementations to improve service efficiency.
   - Develop and enforce IT policies in compliance with legal, regulatory, and organizational standards.
   - Manage hardware and software infrastructure to support E-commerce operations.
   - Drive continuous improvement by staying updated with emerging trends and collaborating with cross-functional teams to enhance the customer experience.
   - Ensure seamless integration across platforms and touchpoints, including customer data and analytics, while adhering to data privacy and protection guidelines.
   - Establish and maintain strategic partnerships with technology providers, negotiating contracts and fostering innovation.
   - Foster a culture of continuous learning, accountability, and high availability for optimal performance of E-commerce platforms and applications.
   - Mentor and develop the IT team, setting goals and conducting performance reviews.

4. Experience: 14-19 years of experience in IT leadership roles within the E-commerce sector.
5. Education: Master of Business Administration (MBA) preferred.
6. Skills and Knowledge:
   - Strong understanding of retail and E-commerce, including omnichannel strategies, customer engagement, operations, supply chains, inventory optimization, and customer segmentation.
   - Proficiency in sales, service, and market trend analysis, pricing strategies, online visibility, data analytics, and business intelligence.
   - Experience with CRM systems such as Salesforce and HubSpot, loyalty programs, and brand management.
   - In-depth knowledge of E-commerce legislation, risk management, sustainable practices, and multi-geographical market penetration.
   - Familiarity with strategic partnerships and Retail ERP systems like SAP, Oracle Retail, and Magento.
   - Expertise in Magento architecture, custom module development, API integration, performance optimization, security best practices, Magento theme development, E-commerce SEO, checkout optimization, multi-store setups, payment gateways, shipping fulfillment services, Magento upgrades, extensions, and cloud solutions.
   - Proficient in customer journey mapping, UX design, customer feedback, service improvement, customer support systems, usability testing, CRM integration, and chatbots.
   - Strong IT consulting skills, including strategic IT planning, business analysis, project management, IT governance, risk assessment, compliance, cloud computing solutions, cybersecurity strategies, data privacy, IT budgeting, and emerging technologies like AI and IoT.

7. Competencies:
   - Strategic planning and leadership skills.
   - Strong business analysis and project management abilities.
   - Proficiency in IT governance and risk assessment.
   - Data analytics and customer engagement expertise.
   - Knowledge of supply chain management and market trend analysis.
   - Familiarity with CRM systems and E-commerce legislation.
   - Experience with retail ERP systems, particularly Magento.
   - Understanding of customer experience and IT consulting.
   - Knowledge of cloud computing, cybersecurity, and data privacy.
   - Awareness of emerging technologies.

8. Industry: E-commerce industry.
9. Employment Type: Full-time.
10. Salary: No Details Found.
11. Benefits: No Details Found.
12. Travel Requirements: Occasional travel to Noida may be required.
13. Work Arrangement: Hybrid model, combining remote work and on-site presence.