Varun's response acknowledges the importance of understanding customer frustration and mentions proactive measures, such as collecting feedback and brainstorming solutions. However, it lacks depth and a structured approach to addressing negative feedback. The mention of providing "freebies" seems superficial and does not demonstrate a comprehensive strategy for product improvement. In contrast, the benchmark response provides a detailed, step-by-step approach to handling negative feedback, emphasizing thorough assessment, root cause analysis, prioritization, customer engagement, and iterative improvement. Varun should focus on articulating a more systematic and strategic plan for addressing feedback, demonstrating a deeper understanding of product management principles.