1. Job Title – Subject Matter Expert

2. Role Overview
The Subject Matter Expert in our Information Technology (Software Development) department will play a pivotal role in shaping the strategic direction of our business solutions within the retail and digital commerce domains. With 10-15 years of experience, this individual will leverage deep industry knowledge to drive innovation and transformation projects, ensuring alignment with business goals. The role demands a high level of expertise in analyzing market trends, customer behavior, and technological advancements to develop robust strategies that enhance operational efficiency and customer satisfaction. This strategic position is crucial for maintaining competitive advantage and achieving long-term success in a rapidly evolving digital landscape.

3. Job Responsibilities
- Lead the analysis and interpretation of complex business data to drive decision-making processes and support strategic initiatives within the IT department.
- Design and implement advanced analytical frameworks to understand customer behaviors, optimize supply chain operations, and enhance user experience across multiple platforms.
- Oversee the development and integration of CRM and inventory management systems, ensuring they align with business objectives and deliver maximum ROI.
- Spearhead omnichannel marketing strategies to create a seamless customer experience, increasing engagement and boosting sales across all channels.
- Conduct rigorous financial forecasting and budget management to ensure projects align with financial targets and business expectations.
- Manage cross-functional project teams using Agile and Scrum methodologies, ensuring timely delivery of initiatives and fostering a culture of excellence.
- Ensure compliance with relevant regulations such as GDPR and CCPA, maintaining the highest standards of data privacy and cybersecurity.
- Develop and maintain a deep understanding of emerging technologies such as AI, ML, and blockchain to keep the business at the forefront of innovation in digital commerce.
- Champion the integration of sustainability practices in all projects to promote environmental responsibility and enhance corporate reputation.
- Provide leadership in the development of customer loyalty programs, utilizing data analytics to maximize customer retention and lifetime value.
- Facilitate effective communication and collaboration within the team and across departments to ensure alignment with the organization’s strategic goals.
- Mentor and develop team members, fostering a culture of continuous improvement and professional growth.

4. Skills/Knowledge
- Retail and E-commerce:
  - Expertise in analyzing customer behavior to drive sales and improve customer service.
  - Profound knowledge of supply chain management to optimize operations and reduce costs.
  - In-depth experience with inventory management systems such as Oracle NetSuite and SAP.
  - Skilled in developing and executing omnichannel marketing strategies.
  - Proficiency in CRM software like Salesforce and Microsoft Dynamics to enhance customer relationships.
  - Advanced skills in data analytics and visualization tools including Tableau and Power BI.
  - Comprehensive understanding of e-commerce platforms like Magento, Shopify, and WooCommerce.
  - Knowledge of UX design principles to enhance online shopping experiences.
  - Proficiency in SEO and SEM strategies to increase online visibility.
  - Strong capabilities in financial forecasting and budgeting to ensure fiscal discipline.
  - Experienced in Agile and Scrum project management methodologies.
  - Familiarity with compliance and regulatory frameworks such as GDPR and CCPA.
  - Understanding of cybersecurity fundamentals to protect business and customer data.
  - Insight into mobile commerce trends and digital payment systems like PayPal and Stripe.
  - Expertise in social media marketing and analytics to engage customers and drive sales.

- Digital Commerce:
  - Proficient in e-commerce platform development and mobile commerce integration.
  - Skilled in API integrations and cloud computing services including AWS and Azure.
  - Expertise in digital marketing strategies and customer segmentation techniques.
  - Knowledge of data security and privacy measures to protect customer information.
  - Experience with AI and ML applications to enhance shopping experiences.
  - Understanding of blockchain technology for secure transactions.
  - Familiarity with AR and VR technologies to create innovative shopping experiences.
  - Knowledge of voice commerce optimization and social commerce capabilities.
  - Proficient in real-time analytics and reporting to monitor business performance.
  - Expertise in CMS like WordPress and Drupal, and UI design principles.

5. Experience
- Years of Experience: A minimum of 10 and up to 15 years of experience in a senior business analyst role within the IT sector, specifically in software development related to retail and digital commerce.
- Education Qualification: Master of Business Administration (MBA) with a focus on Information Technology, Business Analysis, or a related field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.