Varun's response to the question is inadequate as he simply asks for the question to be repeated, which indicates a lack of preparedness or attentiveness. This is a significant shortcoming, especially given the complexity of the question regarding his experience in developing e-commerce strategies. The benchmark response effectively outlines a comprehensive strategy with specific digital marketing techniques that enhanced customer engagement and sales. To improve, Varun should focus on active listening and ensure he understands the questions being asked. He could also prepare for potential questions in advance to avoid such situations.