Varun's response was inadequate as it failed to address the question and did not provide any relevant examples of improving customer experience through technological innovations. By stating he has "less experience in consulting," he missed an opportunity to highlight any relevant projects or initiatives that could demonstrate his capabilities. A more effective response would have included a specific example, even if it was from a different context, to illustrate his understanding of customer experience improvements. For improvement, Varun could have said, "While I may not have extensive consulting experience, I have worked on projects where we focused on enhancing customer experience. For instance, I was involved in optimizing user interfaces and implementing feedback loops to gather customer insights, which significantly improved user satisfaction."