Varun's response attempts to address a complex problem but lacks clarity and relevance to the question. He focuses on a fitness tracking app, which does not align with the IT sector context that the interviewer is interested in. Additionally, the explanation is somewhat fragmented and does not clearly outline the problem-solving process or the specific actions taken to address the challenges faced. The benchmark response is well-structured and provides a detailed account of a relevant complex problem in product management, emphasizing a systematic approach to problem-solving, collaboration, and effective communication. Varun should focus on providing examples that are directly relevant to the IT sector and articulate his problem-solving strategies more clearly.