Varun's response touches on important aspects such as data privacy and enhancing customer experience, but it lacks clarity and coherence, making it difficult to follow. The benchmark response is more structured, clearly articulating the objectives and challenges while providing specific examples of how these were addressed. Varun could improve by organizing his thoughts more effectively and explicitly stating the challenges faced and the strategies used to overcome them. A clearer response could be, "Our primary objective was to maintain strict data privacy for our clients in the financial sector, which required all data management to be handled in-house. We also aimed to enhance customer experience by enabling features like buy online, pick up in-store, which facilitated upselling opportunities. We faced challenges in aligning technical capabilities with business objectives, but by maintaining open communication with stakeholders, we were able to adjust our strategies to meet both technical and business needs."