Varun's response is again unhelpful, as he simply states "no" without providing any insight or engagement with the question. This lack of responsiveness is detrimental, especially in a role that requires strong communication and problem-solving skills. In contrast, the benchmark response effectively outlines a specific project that improved customer satisfaction, detailing the actions taken and how the effectiveness of those changes was measured. To improve, Varun should prepare for questions about customer experience initiatives and be ready to discuss relevant projects from his background. He could have provided a structured response similar to the benchmark, showcasing his ability to enhance customer satisfaction through strategic changes.