This is a great, I mean, the identification of the problem, as I know whenever we get into project, one of the example which I can definitely tell is that, you know, when we are looking for the current state of the implementation of a product and the feature, what we have identified is that there is a technology, I mean, feasibility is not there and there are a lot of challenges in integrating the technology and the problem which, how we identified the problem is that we could be able to see, I have used something like root cause analysis through fishbone diagram and also 5Y, when we go to the customer and when we are interacting with the customer, I use a technique like the 5Y, like by repeating the 5Y, thereby step by step we could be able to get into the root cause, with all these things we could be able to locate the problem. Once we locate the problem, we could be able to prepare the problem statement, the problem statement which we always say that why there is a problem in a way that there is a template we have built on that problem statement which is few sentences that which will speak about in a way that it is very clear, concise, without any ambiguity, which we could be able to build the problem statement. 
