Varun's response indicates a lack of recall regarding his experiences with process analysis, which is concerning, especially for a candidate with extensive experience. This lack of preparation or reflection on past projects can negatively impact his perceived competence. In contrast, the benchmark response provides a clear and structured example of a specific project, detailing the approach taken, techniques used, and the positive outcomes achieved. To improve, Varun should prepare for behavioral questions by reflecting on past experiences and being ready to discuss specific examples. He could say, "One instance involved analyzing the order-to-cash process for a client, where I mapped existing workflows and identified bottlenecks, leading to a 30% reduction in processing time."