Varun's response indicates a lack of confidence in addressing the question, as he asks for clarification instead of providing an answer. This may suggest unpreparedness or difficulty in articulating his experiences. In contrast, the benchmark response effectively addresses the question by detailing how Magento's capabilities were utilized to enhance customer engagement. It provides specific examples of personalization and integration with other systems, showcasing a clear understanding of the platform's features. To improve, Varun should focus on directly answering the question, drawing from his experiences with Magento, and providing concrete examples of how he tailored customer experiences. A more confident and structured response would demonstrate his expertise.