1. Job Title: IT Director
2. Introduction/Overview: The IT Director in the E-commerce domain will play a strategic role within the Software Development department, reporting directly to the Vice President, This position is crucial for driving technological advancements and solutions that align with the company's strategic goals, The role involves overseeing the development and implementation of software solutions that enhance business operations and customer engagement in a dynamic online retail environment, The IT Director will lead a team of IT professionals to innovate and maintain competitive advantage through effective use of technology in the E-commerce space
3. Roles & Responsibilities: Lead the IT department's strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all web-based services, Collaborate with other department leaders to define business requirements for new technology implementations and oversee the selection of technologies to improve and maintain service and efficiency, Manage the development and implementation of IT policies and procedures, ensuring they meet legal, regulatory, and organizational standards, Direct the design, planning, implementation, and maintenance of the hardware and software infrastructure required to effectively support the E-commerce operations, Drive continuous improvement of systems and technology by staying abreast of emerging trends and solutions in E-commerce technology, Lead cross-functional teams in the development and implementation of systems to enhance customer experience and ensure seamless integration across multiple platforms and touchpoints, Oversee the management of customer data and analytics to ensure compliance with data privacy and protection guidelines, Develop and maintain strategic partnerships with key technology providers, negotiating contracts to maximize value for the organization, Foster a culture of innovation, continuous learning, and accountability within the IT department, Ensure high availability and optimal performance of E-commerce platforms and applications, Mentor and develop the IT team, setting clear goals and conducting performance reviews
4. Years of Experience: A minimum of 14 to 19 years in IT leadership roles, preferably in the E-commerce sector
5. Education Qualification: Master of Business Administration (MBA)
6. Skills/Knowledge: Retail and E-commerce expertise in developing omnichannel strategies, managing supply chains, inventory optimization, customer segmentation, market trend analysis, pricing strategies, digital marketing techniques like SEO and PPC, data analytics, business intelligence, CRM systems like Salesforce and HubSpot, loyalty programs, brand management dynamics, E-commerce legislation, risk management, sustainable practices, managing multi-geographical market penetration, strategic partnerships, Retail ERP systems like SAP and Oracle Retail, Magento architecture and ecosystem, custom module development, API integration, performance optimization, security best practices, Magento theme development, E-commerce SEO, checkout optimization, multi-store setups, integrating various payment gateways and shipping fulfillment services, Magento upgrades, extensions, cloud solutions, Customer Experience expertise in customer journey mapping, UX design, integrating customer feedback, customer support systems, usability testing, CRM integration, chatbots, IT Consulting strategic IT planning, business analysis, project management certifications like PMP or Agile methodologies, IT governance, risk assessment, compliance, cloud computing solutions, cybersecurity strategies, data privacy, IT budgeting, emerging technologies like AI and IoT
7. Key Competencies: Strategic planning, leadership, technology management, innovation, cross-functional team leadership, negotiation, continuous improvement, data privacy and protection, performance management
8. Domain/Industry: E-commerce
9. Employment Type: Full-time
10. Company Overview: NO DETAILS FOUND
11. Benefits & Opportunities: Equal opportunity employer, values diversity, does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
12. Location & Travel: Travel requirements: Must be willing to travel 25-50% of the time, Working shift: Primarily based in India, Work location: Noida, Work Flexibility: Hybrid model