Varun's response indicates confusion about the question rather than providing a solution, which is a critical oversight in an interview setting. By stating that the question is different, he misses the opportunity to demonstrate his problem-solving skills and expertise in enhancing e-commerce platforms. The benchmark response effectively outlines a structured approach to addressing high cart abandonment and low conversion rates, showcasing analytical thinking and strategic planning. To improve, Varun should focus on actively listening to the questions and responding directly with relevant strategies based on his experience. For example, he could have responded with a structured plan similar to the benchmark response.