
                                                            Job Title: IT Director

Role Overview:

The IT Director in the Retail domain will play a pivotal role in driving the strategic vision and execution of software development initiatives. With 10-21 years of experience, the incumbent will lead the Information Technology (IT) department, focusing on software development to enhance retail operations. This role is crucial for aligning technology solutions with business goals, optimizing the customer experience, and ensuring seamless integration across omnichannel platforms. The IT Director will leverage their extensive experience to innovate, manage cross-functional teams, and drive digital transformation within the retail sector.

Job Responsibilities:

- Lead the development and implementation of IT strategies that align with the company's retail objectives and enhance customer engagement.
- Oversee the software development lifecycle, ensuring the delivery of high-quality, scalable, and secure solutions.
- Collaborate with senior management to identify technology opportunities that drive business growth and operational efficiency.
- Manage cross-functional teams, fostering a culture of innovation, collaboration, and continuous improvement.
- Develop and maintain relationships with key stakeholders, including vendors and partners, to ensure the successful execution of IT projects.
- Ensure compliance with industry regulations and standards, implementing risk management strategies as necessary.
- Drive the adoption of agile methodologies to enhance project delivery and responsiveness to market changes.
- Utilize data analytics and business intelligence to inform strategic decisions and improve customer satisfaction.
- Lead efforts in digital marketing and SEO to enhance the company's online presence and customer reach.
- Champion user experience (UX) design principles to ensure intuitive and engaging customer interactions.
- Conduct competitive analysis to identify market trends and inform product development strategies.
- Oversee financial forecasting and budgeting for IT projects, ensuring alignment with business objectives.
- Facilitate strategic planning and execution, ensuring IT initiatives support long-term business goals.

Skills/Knowledge:

Mandatory Skills:

- Retail and E-commerce:
  - Expertise in Customer Journey Mapping to enhance user experience.
  - Proficiency in Omnichannel Strategy Development for seamless customer interactions.
  - Strong ability in Market Analysis and Consumer Insights to drive product innovation.
  - Experience in Product Lifecycle Management to optimize product offerings.
  - Knowledge of Pricing Strategy and Revenue Management to maximize profitability.
  - Skills in Inventory and Supply Chain Optimization for efficient operations.
  - Competence in Digital Marketing and SEO to boost online visibility.
  - Proficiency in User Experience (UX) Design to create engaging interfaces.
  - Ability to leverage Data Analytics and Business Intelligence for informed decision-making.
  - Experience in Competitive Analysis to maintain market leadership.
  - Expertise in Vendor and Partner Management for strategic collaborations.
  - Proficiency in Agile Product Development to enhance project delivery.
  - Skills in Financial Forecasting and Budgeting to align IT investments with business goals.
  - Experience in Customer Relationship Management (CRM) to enhance customer loyalty.
  - Proficiency in E-commerce Platform Management for optimal online operations.
  - Strong Cross-functional Team Leadership skills to drive project success.
  - Knowledge of Regulatory Compliance and Risk Management to ensure adherence to standards.
  - Ability to conduct Innovation and Trend Analysis for strategic advantage.
  - Skills in Customer Feedback and Satisfaction Analysis to improve service delivery.
  - Expertise in Strategic Planning and Execution to achieve business objectives.

- Magento (E-commerce Platform):
  - Proficiency in Magento Architecture and Design for robust platform development.
  - Experience in Custom Module Development to tailor solutions to business needs.
  - Skills in Magento 2 Migration for seamless platform upgrades.
  - Expertise in Performance Optimization to enhance platform efficiency.
  - Knowledge of Security Best Practices to protect customer data.
  - Experience in Third-party Integrations for expanded functionality.
  - Skills in Theme Customization to align with brand identity.
  - Proficiency in Magento API Usage for seamless data exchange.
  - Experience in Payment Gateway Integration for secure transactions.
  - Expertise in Catalog Management to streamline product offerings.
  - Skills in Order Management System (OMS) for efficient order processing.
  - Experience in Multi-store Management for diverse market reach.
  - Proficiency in SEO Configuration in Magento to boost search rankings.
  - Knowledge of Magento Cloud Solutions for scalable operations.
  - Skills in Magento Extensions and Plugins for enhanced capabilities.
  - Experience in Testing and Quality Assurance to ensure platform reliability.
  - Proficiency in Magento Admin Panel for efficient platform management.
  - Skills in Troubleshooting and Debugging to resolve technical issues.
  - Engagement in Magento Community for knowledge sharing and innovation.
  - Experience with Version Control with Git for efficient code management.

Good to have skills:

- SAP Hybris:
  - Understanding of SAP Hybris Architecture for robust system design.
  - Experience in Product Content Management (PCM) for effective content delivery.
  - Skills in SAP Hybris Commerce Suite for comprehensive e-commerce solutions.
  - Knowledge of Integration with SAP ERP for seamless data flow.
  - Experience with Hybris Data Hub for efficient data management.
  - Skills in Hybris Marketing to enhance customer engagement.
  - Expertise in Order Management in Hybris for streamlined operations.
  - Experience in Hybris Backoffice Customization for tailored solutions.
  - Knowledge of Hybris Cloud Solutions for scalable infrastructure.
  - Skills in Hybris Workflow and Process Orchestration for efficient processes.
  - Experience with Hybris SmartEdit for dynamic content management.
  - Understanding of Customer Experience Management for enhanced interactions.
  - Skills in Hybris Accelerator for rapid deployment.
  - Knowledge of Hybris API and Web Services for seamless integrations.
  - Experience in Hybris Security Configuration for data protection.
  - Skills in Performance Tuning in Hybris for optimized operations.
  - Experience in Hybris Cockpit Customization for user-friendly interfaces.
  - Understanding of Multi-channel Commerce for diverse market reach.
  - Experience in Hybris Upgrade and Migration for seamless transitions.
  - Skills in Troubleshooting and Support in Hybris for issue resolution.

Experience:

- Years of Experience: A minimum of 10 to 21 years of experience in IT leadership roles, with a focus on software development in the retail industry.
- Education Qualification: Bachelor of Engineering (BE) is required.
- Domain/Industry: Experience in the Retail industry is highly desirable, providing a strong understanding of retail operations and customer engagement strategies.

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Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.