Response: Certainly, Avi. One notable instance was during a project where I was tasked with improving the order-to-cash process for a client in the retail sector. I began by mapping out the existing business processes through workshops and interviews with key stakeholders, which provided valuable insights into their pain points and inefficiencies.

I employed process mapping techniques to visualize the workflow, identifying bottlenecks and redundancies. By analyzing data from various systems, I was able to pinpoint specific areas that were causing delays and impacting overall performance. 

After conducting this analysis, I collaborated with cross-functional teams to propose targeted improvements, such as automating certain manual tasks and streamlining communication channels. The outcome was significant: we reduced the order processing time by 30% and improved customer satisfaction scores. This experience reinforced the importance of thorough analysis and collaboration in driving meaningful process improvements.