Anand Prakash Tiwari	 	
anandprakashtw2020@gmail.com	 | +91	8574509515	 | | Gurgaon	, India	 	
 
WORK	 EXPERIENCE	 	 	
Servion Global Solutions (SBI Card)	                                                                                   	Gurgaon	, India	 	
SQL Developer	 	Apr	23 	  - Present	 	
● 	Created stored procedures, 	and triggers	 using SQL 	to automate daily IVR calling to customer, saving 	
approximately 30 lakhs annually.	 	
● 	Performed database tuning and query optimization to enhance application performance.	 	
● 	Developed automated mail triggers for live monitoring of RPA process running in production	, 	
minimizes the manual effort and enhances the accurate 	reporting.	 	
● 	Collaborated with business teams	 to define the reporting requirements 	and automated the bihourly 	
reporting using SQL stored procedure, saving manual effort by 4 hours a day.	 	
● 	Designed and 	implemented database structures following best practices in normalization and 	
indexing	. 	
● 	Ensured data integrity and security through proper access control and data encryption mechanisms	 	
following the RBI compliance of data privacy.	 	
 
Tata Consultancy Service	s (SBI Card)	                                                                                  	Gurgaon,	 India	 	
Jun	. SQL Developer	                                                                                                                 	Dec	 18	 - Apr	 23	 	
● 	Developed 	optimized queries using SSMS tool	 for data extraction for monthly performance revie	w,	 	
saving 7	0% of manual effort.	 	
● 	Executed seamless data migration initiatives within the database environment, ensuring minimal 
downtime and optimal data integrity,	 resulting in improved efficiency and enhanced decision	-	
making capabilities for the organization	 	
● 	Implemented Disaster Recovery of all RPA processes following the guidelines of RBI.	 	
● 	Analyze data trends, patterns, and anomalies to provide insights for busine	ss decision	-making.	 	
● 	Documented and tracked incidents through their lifecycle, ensuring timely resolution and 
communication with stakeholders	 	
 
Professional Projects	 	 	
Automated IVR Calling	 	
Developed	 stored procedure	s to verify the customer details, connecti	ng through IVR calling and capturing the 	
Customer response on IVR	 for 	RPA Projects	, saving of approximately 30 lakhs annually in operation budget	 	
Card Delivery confirmation	 	
Designed	 database architecture, created stored procedure and triggers 	for the validation of account and card 	
number	, triggering	 automated IVR calls to customer and capturing	 the customer response, saving	 the 40% 	
annual budget of operation team.	 	
Automated Monthly data scrapping	 	
Automated SQL scripts to fetch the monthly data 	in calculated format for each RPA processes, resulting in a 	
70% reduction in manual workload	 	
 
EDUCATION	 	 	
Shri Ramswaroop Memorial University	                                                                           	Lucknow,	 India	 	
Bachelor of Computer Appl	ication                                                                                      2015	-2018	 	
 
SKILLS	 	 	
● 	Languages	: SQL,	 Python,	 Power Query, M code	. DAX	 	
● 	Databases	 &amp; others	: SSMS, Oracle, MySQL, Power Bi, UI Path, NICE	.SSIS	 	
 
CERTIFICATIONS/COURSES	 	 	
● 	Lean Six Sigma Green Belt (Tata Consultancy Services)	 	
● 	Microsoft SQL server 2019 (LinkedIn India)	 	
● 	Microsoft Power Bi Desktop for Business Intelligence (Udemy)	 	
● 	Get started with RPA development (UI Path)	 	
 
AWARDS	 	 	
● 	On The Spot Award 	| Tata Consultancy Servic	es 	
● 	Technical Excellence Award	 | Tata Consultancy Services