
Shailja Tyagi Sr. Business Analyst 
HCL Technologies  Email:   shailjatyagi28@gmail.comPhone: +91-9540063311
PROFESSIONAL SUMMARY
Experienced Business Analyst with overall 11+ years’ experience as 6+ years’ in analyzing business requirements in software development and 5 years’ track record in Operations
Profile Summary Business Analysis – Planning &amp; Scoping, AS IS &amp; TO BE Process Modelling, Requirement Analysis &amp; Documentation, managing backlog, prioritizing feature scope, defining Use stories, Manage Stakeholder's Sign offs.
Well versed with SDLC methods – Agile and waterfall, experienced in requirements gathering, Group Discussions and Use Cases. Experienced with creating and modifying process flow diagrams and Use Case Diagrams. Excellent communication, analytical, interpersonal, and presentation skills; highly adept at handling the expectations of Multiple Stakeholders
Scrums/ Project Management – Performed scrum master/project manager role and successfully delivered the release on time
Transition Management – Project planning, Application risk assessment, Transition Go Live
Operations – Assisting Ops delivery and change management, Improvement projects by using LEAN quality tools, Automations of reports to enhance productivity and efficiency, analyzing processes and recommending modifications to enhance operational efficiency
Industry/ Domain  Industrial Air Condition Software Product (HVAC)
Clinical Trial Management
Application Transition Management
Operation delivery and change management
Education  Graduated in BSC-IT from Kuvempu University (Year: 2012)
GNIIT from NIIT Ltd. (Year)
Tools Exposure in Visio for requirement modelling, Azure- VSTS, JIRA, Top Team, Kanban Board, HP ALM, SNOW, GCRS, Business Object, Cognos 8
Current Organization HCL Technologies
Role Product Owner cum Business Analyst Duration Apr’15 – Till Date
KEY PROJECT DETAILS
Client Name  Johnson Controls Hitachi - Japan Development Methodology Agile and Waterfall
Role Product Owner cum Business Analyst  Duration Jan’19 – Till Date
Project 1 Commercial App (Agile -Jan’19 till Date) Project 2 Residential App (Waterfall -Aug’19 – Till Date)
Responsibilities  Collaborate with business users, product owners and business partners to gather and identify requirements and further define and document requirements.
Lead requirements discussion/review sessions with users, vendors, and the partners to further refine/scope requirements.
Analyze business requirements by doing a research work on To-Be proposed solutions to business teams by understanding the competitors’ applications, current market expectations from the product. 
Prioritize the scope based on product strategy.
Manage and prioritize backlog items on each iteration.
Create Use cases, user stories by capturing requirements from multiple stakeholders and getting signed off on the same in timely manner.
Assist in planning, estimates, testing and rollouts of new software release and establish critical project related milestones, and participate in quality assurance.
Supported in user acceptance of a release or feature, and provide value management reporting
Involved in solution design discussions to improve system usability/UI experiences.
Responsible for delivering status reports to client as and when required.
Key Achievements Received appreciation from client
Client Name Q2 Solutions Development Methodology Agile
Role Business Analyst – Clinical Trial Management Duration Apr'18 – Jan’19
Responsibilities  Working in capacity of business analyst for Q2 Solution and managing and developing the LTMS application used for clinical trials laboratories services
Plan execute and manage the integration of new applications into existing network infrastructure, systems &amp; software throughout the enterprise
Gathering requirements and creating user stories and managing requirements in top team
Managing the scoping of requirements and discussing the same with different stakeholders
Stepped up and played scrum master/project manager role when project was short of resources
Managing daily calls and reporting on status on weekly basis to client
Key Achievements Received appreciation from Senior BA(client) and Project Manager/Scrum Master
Client Name UBS Bank Development Methodology Agile
Role Business Analyst - Application Transition Management Duration Apr'15 –Mar’18
Responsibilities  Working as a business analyst for UBS and managing applications risk assessment for finance stream
Requirement planning &amp; management – Prepare plan for gathering requirement &amp; delivering within milestones
Application scoping, Requirement gathering and documentation, Elicitation using multiple techniques- User discussions, System documentation, meetings, etc.
Liaison between business &amp; team, stakeholder management, governance reporting
Responsible for overall application Risk Assessment
Involvement in application transition Go Live
Weekly project reporting
Key Achievements Managed SLA’s &gt;95% transactions for all projects within timeframe
Value idea creation of approx. US $ 15K in cost savings per annum &amp; process improvements
Received “Live Wire” Certification – 2Q17, 3Q17
Previous Organization  Wipro Ltd.
Role Analyst - Asset Data Management &amp; Reporting Duration Dec'09 - Apr'15
Responsibilities  Possess comprehensive understanding of database management systems
Interacting with management in implementation of business, process, and technology improvements
Planning, implement quality and process improvement initiatives and UAT testing for production environment for enhance productivity
Preparing data for a Dashboard (ORB) and other related reporting in a timely, accurate and consistent format/manner
Analyze monthly, Quarterly and Annual reporting requirements &amp; prepare month-on-month “Trend &amp; Gap analysis” &amp; forecasting reports
Publishing the documents or reports on intranet web page
Reporting sustainability performance against the KPIs for the business sector 
Analyzed data in case of anomalies and carried out quality checks for the reports
Key Achievements Lean Certified for Value idea creation for process improvements – Jun’14
Received “Star of the Month” for performance - Sep’14, Jul’14, Jun’14, May’14, Jan’14
Received “Star of the Quarter” for performance – 2Q12, 3Q14
Received “Letter of Appreciation”- Oct'12, Mar'13
Promoted from “Officer” to “Sr. Officer” - Sep’12
PERSONAL DETAILS
Date of Birth 28th Jun’91
Marital Status Single
