Manoj's response provided some insight into his discipline regarding overdue tasks in the CRM but lacked depth and specificity about how he utilized CRM tools to enhance sales effectiveness and support client growth. His answer did not demonstrate a strategic understanding of CRM functionalities or how they can be leveraged for better sales outcomes. In contrast, the benchmark response detailed various ways to use CRM tools effectively, including automation, analytics, and relationship management. Manoj should aim to articulate specific strategies and outcomes related to CRM usage to showcase his capabilities in this area.