﻿                               
                              ANKUR AGARWAL
                                                     E-Mail: ankuragarwal.eck@gmail.com                                                                 Phone: +91-7976720344
                                                 Location Preference: Gurgaon, Delhi-NCR
SENIOR TECHNO-MANAGERIAL PROFESSIONAL
SAFe 6 Certified, MBA, offering 15+ years of experience in managing the entire gamut of large-scale projects from proposals, software design &amp; development, testing till final delivery &amp; implementation with proven capabilities in swiftly ramping up projects with competent cross-functional skills.
Project Planning &amp; Execution | Program Management | Scrum Master | Product Owner
PROFILE SUMMARY
SAFe 6.0 certified, international MBA (Information Systems) professional with proven expertise in managing and leading large engineering teams to design/develop customer centric solutions in Insurance, Financial Services and Customer Relationship Management sector. Currently associated with Centric Consulting as Project /Program/Product Manager, heading a team of 27 technical/non-technical staff.
Forward-focused IT professional with skills in project planning and implementation from scope management, activity sequencing, effort &amp; cost estimation, risk analysis; led the successful execution of multiple complex &amp; high valued projects including planning resources as per project scope and balancing work distribution to meet preset deliverables &amp; delivery as per budget &amp; time norms. Hands-on experience in the entire software development lifecycle using Waterfall/Agile/traditional methods. Architected solutions for complex business processes with skills in Software Design, Business Process Management, User Interface Design, Analytic Design &amp; Development, System Integration. Expertise in managing Scrums and ensuring timely sprint deliveries. Working in cloud-based architecture in SaaS, PaaS.
As a Delivery Manager, managing deliveries in Agile process, Safe Agile. Proper resource allocation according to complexity of project deliver a specific product or transformation via a multi-disciplinary, highly skilled team. To adept at delivering complex digital projects, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed. Led and executed digital transformation programs or initiatives that resulted in significant improvements in operational efficiency, customer experience, or revenue growth. 
Proven capabilities in grasping &amp; scrutinizing various projects success and quality metrics, conducting RCAs, measuring project performance, and updating project stakeholders. Rich experience in managing relationship with project stakeholders while keeping them informed of progress and issues to manage expectations on all project requirements and deliverables. Drove profitability pricing, estimations, business documentations and so on. Successfully managed technical, skilled, and trained teams with hands-on experience in performance management, team building, motivation, skills mapping, KPI design &amp; implementation and assessments. Insightful knowledge on PMI practices. Working with Sales for RFP’s, demos.
CORE COMPETENCIES
Project Planning &amp; Execution Testing Plan &amp; Validation Stakeholder Management
Risk &amp; Mitigation Management Pre-sales/RFP Response Project Deployment &amp; Delivery
Trainings/Competency Development Team Building &amp; Leadership Cross-functional Coordination
IT SKILLS
Programming Technologies : Python Django &amp; Flask Framework, API
Data base Technologies : MySQL, NoSQL
Application Servers : Apache Tomcat, IIS
Web Applications : HTML, CSS, Java Script, XML
Intégration Technologies : SOA &amp; RESTful Design Patterns, Distributed Workflows, Microservices, Monolithic &amp; Multitenancy Architecture
Design Methodology : Object-oriented Design, Software Design Patterns
Tools / Packages : JIRA, MS Project, Smartsheet, Asana, Azure DevOps, Monday.com, MS Visio, Confluence, Miro, MS Office, SharePoint, Rally, Balsamiq Wireframes, Wondershare EdrawMind, InVision, Visual Studio, Lucidchart
Process Methodology : Waterfall, Incremental, Agile (Scrum), SAFe Agile
DOMAIN KNOWLEDGE PURVIEW
Insurance : General Insurance, Life Insurance, Property Insurance, Casualty Insurance, Liability, Credit, Claims, Collection &amp; Disbursement, Re-insurance
Financial Services : Retail Banking, Corporate Banking, Investment Banking,
Public Sector : Vendor Management, Asset &amp; Fund Management, HR, Public Relationship in NGO’s and Government Organizations, Fertilizer
ACEDEMIC DETAILS
MBA (Information Systems) from Edith Cowan University, Australia in 2010.
B.Tech. (Information Technology) from Rajasthan Technical University, Kota in 2006 
Higher Secondary Education (Science - Mathematics) from Board of Secondary Education Raj., Ajmer 2001 with 74% 
10th SSLC from Board of Secondary Education Raj., Ajmer 1999 with 68.33%
CERTIFICATIONS / TRAININGS
Certified SAFe 6.0 Agilist
SFC Certified from SCRUMstudy - Accreditation Body for Scrum and Agile
Pursuing Project Management Professional (PMP) certification offered by PMI.
WORK EXPERIENCE
Centric Consulting India Pvt. Ltd.                              Project Manager                                               May’2019 to till date
Gurugram, Haryana (India)
Projects: CMI / Starbucks / GISO / JDRF
Role:  Project Manager (team size – 27)
Project #4: JDRF
It was a development project JDRF client, that is a nonprofit organization that funds type 1 diabetes (T1D) research, provides a broad array of community and activist services to the T1D population, and actively advocates for regulation favourable to medical research and approval of new and improved treatment modalities. It had two major Salesforce projects SFCRM and Integration. Worked as a Program manager to manage both the projects, respective stakeholders, and facilitated scrum of scrums.
Created project plans for tracking.
Collaborate with functional managers for resources.
Involvement in QA process to streamline their work.
Created backlogs with onshore BA’s and backlog refinement and grooming.
To take care of billing of resources.
Create the efforts and billed hours reports and share with stakeholders.
Effort estimation for team members.
Time sheets validation with onshore Account Manager.
Risk Identification and call out for major risks and create mitigation plans.
Involved in feedback process for project teams.
Involved in sprint Planning and backlog grooming with team and PO.
Onboard/Offboard the resources
Provided solutions to client to reduce manual efforts.
To Create and close the sprints.
Worked with technical/functional teams to get the scope of work and status reporting to stakeholders.
Worked with Onshore product owner to create backlogs.
Involved in Scum ceremonies like Retrospective, Daily stand Up, Review meetings.
Developed and implemented a digital transformation strategy aligned with the organization's business objectives, helping the company stay competitive in the digital age
Managed a team of 27 cross functional resources.
Project #3: GISO - Grange Insurance Suite
GISO is an insurance project having multiple projects of Guidewire technologies Billing Centre /Policy Centre / Claim Centre / ESB and data reporting using MicroStrategy.
Created project plans for tracking.
Created a team planner to manage the technical team’s work.
Collaborate with functional managers for resources.
To take care of billing of resources.
Create the efforts and billed hours reports and share with stakeholders.
Effort estimation for team members.
Time sheets validation with onshore Account Manager.
Risk Identification and call out for major risks and create mitigation plans.
Involved in feedback process for project teams.
Involved in sprint Planning and backlog grooming with team and PO.
Onboard/Offboard the resources
Connect with Onshore account manager to get updates from client end.
Worked with technical/functional teams to get the actual status.
Involved in Scum ceremonies like Retrospective, Daily stand Up, Review meetings.
Worked with scrum master weekly and closely and ran scrum of scrums.
Created Rally boards to show the progress of sprints and projects.
Implemented effective change management strategies to ensure the adoption and integration of new digital tools, processes, and cultural shifts within the organization
Successfully identified and managed risks associated with digital transformation projects, making data-driven decisions to minimize potential issues and maximize benefits.
Managed team of 22 cross functional resources of different project teams.
Project #2: Starbucks Coffee 
Starbucks Coffee had multiple automation &amp; reporting projects using Power BI, UiPath &amp; Power BI Technology.
Planning everything from execution to delivery involves breaking the project into tasks, breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, 
Defining milestones and highlighting the project dependencies.
Developing training/Communication plans.
Regular stakeholders connect with vendors.
Directing the team to achieve a common goal.
Created Task Planner and tracker to track the team activities including Vendor as well.
Tracking and following up vendor’s progress.
Risk identification and call out for major risks and created mitigation plans.
Team alignment/Connect with functional managers for resource and staffing needs.
Conducting regular meetings
Monitoring progress and track roadblocks
Managing documentation and reports
Updating the project knowledge repository and ensuring adequate project documentation for future reference
Effectively allocated and managed resources, including budgets, technology infrastructure, and talent, to support digital transformation initiatives
Provided feedback of resources to functional managers.
Project #1: CMI – Central Mutual Insurance
Planning everything from execution to delivery involves breaking the project into tasks, breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, 
Defining milestones and highlighting the project dependencies.
Directing the team to achieve a common goal.
Delegating work effectively. First prioritize the tasks and understand the strengths and weaknesses of their teams and accordingly delegate the tasks to the team.
Managing the resource of time. Negotiate the achievable deadlines and discuss the same with the team so that team may develop following features in the project: Objective, Process, Estimating duration, Schedule development, Schedule control.
Monitoring progress and track roadblocks
Conducting regular meetings
Managing documentation and reports
Delivered measurable results, such as increased ROI, improved customer satisfaction, or cost savings, through digital transformation efforts, with a strong focus on key performance indicators (KPIs)
Ensured that digital transformation projects met regulatory requirements and industry standards, providing a secure and compliant digital environment
Coordinating with the clients
      
Decimal Technologies Pvt. Ltd., India                       Project Manager                                                        Apr’2018 to Apr 2019
Gurgaon 
Client: IndusInd Bank, Delhi
Project: 
Project plans development and scope management, using Agile methodologies to facilitate projects from conceptualization to implementation, playing the role of SCRUM Master.
Collaboration with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
Stayed up-to-date with emerging digital technologies and trends, identifying opportunities for innovation and competitive advantage
Demonstrated the ability to overcome challenges and make informed decisions in complex and evolving digital landscapes.
Communicate project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Recommend architectural improvements, design solutions and integration solutions.
Collaborate with clients from concept through final delivery of the project.
Direct onsite training for business users to maximize productivity.
Commdel Consulting Services Pvt. Ltd.                        Manager-Business Analysis      Feb 2017  to Apr 2018
Noida                                                                                                                                                                                                                                                       
Requirements gathering and analyzing the project through interactions, meetings and periodic walkthroughs with potential application users and to develop business requirements documents (BRD) and functional requirements documents (FRD), “as is” and “to be” processes and user mockups.
Communication with key stakeholders, including project contributors, business, operational and technical resources to update project plans and project progress.
Collaboration with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
Project plans development and scope management, using Agile methodologies to facilitate projects from conceptualization to implementation.
Development of work-flow charts and diagrams to ensure production team compliance with client deadlines.
Recommend architectural improvements, design solutions and integration solutions.
Provide development of bug fixes for web &amp; mobile application of Field Management System.
Direct onsite training for business users to maximize productivity.
Logix Shapers Offshore Services Pvt. Ltd                        Project Manager                   Jul 2014  to Feb 2017
Noida                                                                                                                                                                                                                                                       
Direct and manage project development throughout its lifecycle, using AGILE’s methodologies for end-to-end project management as SCRUM master.
Define project scope, goals and deliverable that support business goals in collaboration with customer and internal stakeholders.
Develop full-scale project plans and associated supporting documents.
Effectively communicate project expectations to team members and stakeholders in timely and clear fashion
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Set and continually manage project expectations with team members and other stakeholders.
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team.
Organize meeting on the basis of AGILE methodology of software development and make the changes done on daily basis
Logix Shapers Offshore Services Pvt. Ltd                        Project Manager                   Jul 2014  to Feb 2017
Noida                                                                                                                                                                                                                                                       
Direct and manage project development throughout its lifecycle, using AGILE’s methodologies for end-to-end project management as SCRUM master.
Define project scope, goals and deliverable that support business goals in collaboration with customer and internal stakeholders.
Develop full-scale project plans and associated supporting documents.
Effectively communicate project expectations to team members and stakeholders in timely and clear fashion
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Set and continually manage project expectations with team members and other stakeholders.
Delegate tasks and responsibilities to appropriate personnel
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team.
Organize meeting on the basis of AGILE methodology of software development and make the changes done on daily basis.
Hindustan Coca-Cola Beverages Pvt. Ltd                        Team Lead-Business Analyst                  Dec 2012 to Jun 2014
Bangalore                                                                                                                                                                                                                                                       
Worked on AGILE methodology with SAP module development and team management.
Responsible for end-to-end project management and solution provider, including: analysis, development, testing and successful deployment.
Assessed the impact of current business processes on users and stakeholders.
Implemented client training (business and technical) and supervised software integration on client's website.
Utilized problem-solving skills to analyse and resolve issues that effected business operations and goal achievement.
Documented business processes and analysed procedures to see that they would meet changing business needs.
Conducted interviews with key business users to collect information on business processes and user requirements.
Derived conceptual designs from business objectives to deliver according to specifications for usability, performance and functionality.
BIRetail Solutions (India) Pvt. Ltd                              Business Analyst                                                 Mar 2010 to Dec 2011
Bangalore                                                                                                                                                                                                                                                       
Conducted interviews with key business users to collect information on business processes and user requirements.
Mapped current processes and offered recommendations for improvement.
Assessed the impact of current business processes on users and stakeholders.
Utilized problem-solving skills to analyse and resolve issues that affect business operations and goal achievement.
Developed wireframes, site maps and content inventories.
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Documented business processes and analysed procedures to see that they would meet changing business needs.
Performed competitor benchmarking analysis and identified savings opportunities and potential product enhancements.
Collaborated on all stages of the systems development lifecycle, from requirements gathering to production releases. 
Analyse &amp; Implement Business Intelligence reports and dashboards on MicroStrategy Platform.
Create POC for new client(s) and give them support.
G4S-MRG                                                                   Data Analyst                                                                  Sep 2006 to Jun 2008
New Delhi                                                                                                                                                                                                                                                      
Designed and developed schema data models.
Recommended data standardization and usage to ensure data integrity.
Participated in requirements meetings and data mapping sessions to understand business needs.
Developed database objects, including tables, views and materialized views using SQL.
Identified and documented detailed business rules and use cases based on requirements analysis.
Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
PERSONAL DETAILS
Date of Birth:6th May 1984
Languages Known:Hindi, English
Address:C1-801 Shree Vardhman Flora, Sec 90, Gurugram– 122505



