Ankita Singh	 	
B. tech (computer software Engineering)	 	
E-mail: singhankita0148@gmail.com 
Contact No.: 91	-9304576805	 	 
Career Objective:	 	 
To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, 	skills and to 	
reach the pinnacle in the computing and research field with sheer determination, dedication and hard work.	 	
 
 
TECHNICAL SKILL	 	
	
 Programming languages: C++, 		
 Software : 	 Python	, MYSQL ,TABLEAU, DOTNET,ALTERYX	,	
 Operating Systems: Windows, LINUX		
 Office tools : MS excel, MS word, MS PowerPoint		

WORK EXPERIENCE	 	
                                                                        	       	Eduish techo solution pvt. Ltd	.        	                 	      	June 2019 	– Feb2021	 	
PROJECT	 UNDERTAKEN                                                                                                                   	                        	        	Software Engineer	 	
Project Title:	 	E-commerce Website using ASP.NET MVC	 	
 	Project Overview:	  	
 	In this ASP.NET MVC project, I developed a fully functional e	-commerce website to showcase 	
my skills in web development, MVC architecture, and database management. The project 
aimed to create an intuitive and responsive platform for users to browse product	s, add items 	
to their cart, and complete online purchases.	 	
Technology Stack:	 	
 	ASP.NET MVC: Used for implementing the Model	-View	-Controller architecture.	 	
 	C#: For writing the server	-side code and business logic.	 	
 	HTML, CSS, JavaScript: For creating the 	website's frontend and handling client	-side 	
interactions.	 	
 	Entity Framework: Employed for data modeling, database operations, and entity 
relationships.	 	
 	SQL Server: Used as the backend database for storing product and user information.	 	
Results and Impact:	 	
 	Th	e completed e	-commerce website showcased my proficiency in ASP.NET MVC, database 	
management, and frontend development. The website's responsive design ensured a 
seamless user experience across various devices, resulting in positive feedback from users 
duri	ng testing. Additionally, the secure authentication and authorization mechanisms 	
provided peace of mind to users regar	ding their personal information.	 	
 
 	
Project Title:	 	School Management System using ASP.NET MVC

Project Overview:	 	
 	In this ASP.NET MVC 	project, I developed a comprehensive School Management 	
System (SMS) to streamline administrative tasks, enhance communication, and 
improve efficiency within educational institutions. The project aimed to create a 
user	-friendly and feature	-rich platform tha	t caters to the needs of students, teachers, 	
and administrative staff.	 	
 Technology Stack:	 	
 	ASP.NET MVC: Used as the core framework for implementing the School ERP system.	 	
 	C#: For writing the server	-side logic and business rules.	 	
 	HTML, CSS, JavaScript: For 	developing the frontend of the web application.	 	
 	Entity Framework: Employed for data modeling and database interactions.	 	
 	SQL Server: Used as the backend database for storing school	-related data.	 	
Results and Impact:	 	
 	The completed School Management System sho	wcased my expertise in ASP.NET 	
MVC, database design, and web application development. The project demonstrated 
a significant reduction in administrative overhead, improved communication 
between stakeholders, and streamlined academic operations within educa	tional 	
institutions. Teachers appreciated the ease of recording and managing student data, 
while administrators benefited from real	-time access to academic performance 	
metrics.	 	
 	
Project Title:	 	Customer Behavior Analysis for a Technological 	Product	 	
 	Project Overview: 	 	
 	In this data analytics project for a technology company, I utilized SQL to analyze 
customer behavior data related to the company's flagship product. The objective was 
to gain insights into customer usage patterns, identify 	areas for product 	
improvement, and develop targeted marketing strategies.	 	
 	
Results and Impact:	 	
 	Through the data analysis, I discovered that a specific product feature significantly 
influenced customer retention. As a result, the product development team 	prioritized 	
enhancing that feature, leading to a 20% decrease in customer churn. Additionally, 
the customer segmentation analysis allowed the marketing team to develop 
personalized campaigns, resulting in a 15% increase in customer engagement and a 
10% boo	st in product adoption.	 	
 	
Conclusion: 	 	
 	This SQL	-based data analytics project demonstrates my ability to use data	-driven 	
insights to understand customer behavior, improve product offerings, and optimize 
marketing strategies in a technology company. By levera	ging SQL to analyze 	
customer data, I contributed to enhancing the user experience, increasing customer 
retent	ion, and driving business 	growth.	 	
                                	                                  	Hybrent technologies solution pvt. Ltd. 	         	       	March2021	-Nov2021	 	
PROJECT UNDERTAKEN 	                                                                                                                          	Software 	Engineer	      	
Role	: 	  
Worked as software engine	er 	
Project Title:	 	Healthcare Product Management System using ASP.NET MVC	 	
 	
 	Project 	Overview	:  	
 	In this ASP.NET MVC project, I developed a Healthcare Product Management

System	 (HPMS) to streamline the management of healthcare products, medical 	
inventory, and supplier 	information. The objective was to create an efficient 	
platform for healthcare facilities to track and manage their product inventory and 
supplier relationships.	 	
 
Technology Stack:	 	
 	ASP.NET MVC: Utilized as the core framework for implementing the Healthcare 
Product Management System.	 	
 	C#: Employed for writing the server	-side code and business logic.	 	
 	HTML, CSS, JavaScript: Utilized for designing the user interface and handling client	-	
side interactions.	 	
 	Entity Framework: Used for data modeling and interacting wi	th the database.	 	
 	SQL Server: Served as the backend database for storing healthcare product, 
inventory, and supplier data.	 	
1. 	 	
Results and Impact:	  	
 	The completed Healthcare Product Management System showcased my 
proficiency in ASP.NET MVC, database management,	 and web application 	
development. The system provided healthcare facilities with an efficient and 
organized way to manage their product inventory, ensuring adequate stock levels, 
minimizing stock outs, and optimizing procurement processes. The role	-based 	
authentication ensured that sensitive data was accessible only to authorized 
personnel, enhancing data security and privacy.	 	
 	
Project Title:	 	Patient Health Outcomes 	Analysis in a Healthcare.	 	
 	
 	Project Overview: 	 	
In this data analytics project conducted in	 a healthcare setting, I utilized SQL to analyze 	
patient health outcomes data to gain insights into treatment efficacy, patient satisfaction, 
and hospital performance. The objective was to identify opportunities for quality 
improvement and cost optimizatio	n. 	
 
Project Objectives:	 	
 	Analyze patient health outcomes for various medical procedures and 
treatments.	 	
 	Evaluate patient satisfaction scores and identify factors influencing patient 
experience.	 	
 	Assess hospital performance metrics, including readmission 	rates and length of 	
stay.	 	
 	Provide data	-driven recommendations to improve patient care and operational 	
efficiency	. 	
 	 	
Results and Impact: 	 	
 	Through the data analysis, I identified a correlation between certain treatment 
protocols and patient outcomes, leading 	to targeted improvements in medical 	
procedures and patient care. By addressing specific aspects of patient satisfaction, 
the hospital observed a 10% increase in patient satisfaction scores. Additionally, the 
analysis of hospital performance metrics allowed	 for better resource allocation and a 	
15% reduction in average patient length of stay.	 	
 	
 Project Title:	 	Retail Sales Analysis and Inventory Optimization	 	
 	
 	Project Overview:	  	
 	In this project, I performed data analysis using SQL to analyze retail sales 	data and 	
optimize inventory management for a retail chain.

Project Objectives:	 	
Analyze historical sales data to identify trends and patterns in customer purchasing behavior.	 	
Calculate key performance indicators (KPIs) such as sales growth, profit margins,	 and 	
inventory turnover.	 	
Identify top	-selling products and high	-value customers.	 	
Optimize inventory levels to reduce carrying costs while maintaining customer satisfaction.	 	
 
Results and Impact:	  	
Through the project, I identified the highest 	revenue	-generating products, leading to 	
targeted marketing strategies and improved stock management. By optimizing inventory 
levels, the company achieved a 20% reduction in carrying costs while maintaining customer 
satisfaction levels. Additionally, the cu	stomer segmentation analysis helped tailor 	
promotions and loyalty programs, resulting in a 15% increase in repeat customer sales.	 	
 	
The ability to deliver actionable recommendations to drive 	business growth.	 	
 	
                                	                                  	             	EXL Services	     	                                                	  March2021	-Nov2021	 	
PROJECT UNDERTAKEN 	                                                                                                        	                  	Software 	Engineer	     	 	
Role	: 	  
Worked as software engineer	 	
Project Title:	 	Customer segmententation and Market Analysis for an E	-commerce company.	 	
 	
 	Project Objectives:	 	
 	In this project, I performed data analytics and segmentation 	analysis for an e	-	
commerce company to gain insights into their customer base and optimize 
marketing strategies.	 	
 	Identify distinct customer segments based on their purchasing behavior and 
demographics.	 	
 	Analyze customer lifetime value and churn rates to targ	et high	-value customers	 	
 	Recommend personalized marketing strategies for each customer segment	 	
 	Conduct a market analysis to identify potential growth opportunities.	 	
1. 	 	
Tools Used:	 	
 	Python for data cleaning, manipulation, and analysis	 	
 	Matplotlib and Seaborn for	 data visualization	 	
 	Pandas, NumPy, and Scikit	-learn for data processing and machine learning.	 	
 	Jupyter Notebook for documenting the analysis process	. 	
1. 	 	
Results and Impact:	  	
 	The project led to several key findings, including the identification of three custom	er 	
segments, each with distinct characteristics and needs. By implementing 
personalized marketing strategies, the company observed a 15% increase in 
customer engagement and a 10% boost in overall revenue within three months	. 	
 	
Project Title:	 	IT Incident 	Analysis and Root Cause Identification	 	
 	
 	Project Overview:	  	
 	In this data analytics project conducted at an IT company, I utilized SQL to analyze 
incident data from the company's IT service management system. The objective was

to identify patterns, trends,	 and root causes of recurring incidents to improve service 	
delivery and reduce downtime.	 	
Results and Impact: 	 	
 	Through the data analysis, I identified the most common incident types and found 
that nearly 30% of incidents were related to a single underlying 	issue. This discovery 	
allowed the IT team to implement targeted solutions, resulting in a 15% reduction in 
incidents related to that root cause. Additionally, by analyzing resolution times, the 
company optimized its incident management processes and achiev	ed a 25% 	
decrease in average resolution time, leading to enhanced customer satisfaction and 
improved service delivery.	 	
Conclusion:	 	
 	This SQL	-based data analytics project showcases my ability to analyze and interpret 	
IT incident data to drive data	-driven dec	ision	-making in an IT company. By 	
identifying root causes and trends, I contributed to the improvement of incident 
management processes and overall service quality, positively impacting the 
company's efficiency and customer satisfaction	. 	
 	
 Project Title:	 	IT Incident Management Automation Using Alteryx	 	
 	
 	Project Overview:	 	
 	In this Alteryx	-based data analytics project conducted in the IT sector, I focused on 	
automating the incident management process to improve efficiency and reduce 
response times. The 	objective was to streamline IT operations and enhance overall 	
service delivery	. 	
Project Objectives:	 	
 	Gather and preprocess incident data from various sources to create a unified dataset 
in Alteryx.	 	
 	Develop workflows in Alteryx to automate incident 	categorization and assignment.	 	
 	Implement predictive analytics to prioritize critical incidents based on potential 
impact and urgency.	 	
 	Create dashboards for real	-time monitoring of incident status and resolution 	
progress.	 	
Results and Impact:	 	
 	By automating i	ncident categorization and assignment, the IT team experienced a 	
30% reduction in response times, leading to faster incident resolution and improved 
customer satisfaction. The implementation of predictive analytics for incident 
prioritization allowed the t	eam to focus on critical issues first, minimizing service 	
disruptions and maximizing operational efficiency. The real	-time dashboards 	
provided better visibility into incident management, enabling proactive decision	-	
making and resource allocation	. 	
 	
 Projec	t Title:	 	Customer Churn Prediction and Retention Strategies Using Alteryx	 	
 	
 	Results and Impact:	 	
 	The churn prediction model achieved an accuracy of 85%, enabling the company to 
identify high	-risk customers and prioritize retention efforts. By analyzing 	customer 	
attributes and behaviors, the company gained valuable insights into the factors 
influencing churn, leading to proactive improvements in service quality and 
customer satisfaction. The implementation of personalized retention strategies 
resulted in 	a 20% reduction in customer churn and a 15% increase in customer 	
retention within six months.

PERSONAL Skills:	 	
 	Good Leadership qualities.	 	
 	Ability to work individually as well as in group.	 	
 	Quick learner 	 	
 	Ability to work in a team efficiency 	 	
 	Flexibility to work in every environment	 	
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PERSONAL DETAILS:	  	
 
NAME	: ANKITA SINGH	 	
FATHER’S NAME	: RANDHIR SINGH	 	
DOB	: 22/01/1997	 	
NATIONALITY	: Indian	 	
GENDER	: Fem	ale	 	
LANGUAGES KNOWN	: English, Hindi	 	
HOBBIES	: Travelling	, Re	ading 	 	
 	Rich dad poor dad by Robert kiyosaki	 	
 	Atomic habits by James clea	r etc.	 	
 
EXTRA CURRICULAR ACHIEVEMENTS	 	YEAR	 	
SOCIAL ACTIVITY	 	 	Active Member of clean India movement at	 college.	 	
 	Active Member of Parwaaz  	 	
 	Organized various college	 fest.	 	
 	
2016	 	
TECH FEST	 	 	Participated in drone making and flying	 competition.	 	2017	 	
SPORTS	 	 	Participated in Inter college chess	 competition.	 	2007	 	
ACADEMIC ACHIEVEMENTS	 	YEAR	 	
Topper in mathematics for 8 consecutive years from Class 
II to IX.5	 	
2004	-11	 	
Won 	First Prize in Tug of War	 	2008	 	
Recognition Certificate for participating in Science project 
for Electromagnetic field	 	
2009	 	
EDUCATION	 	
YEAR	 	DEGREE	 	INSTITUTE/ SCHOOL	 	%/ CGPA	 	
2019	 	B. TECH	 	    I.K G. Punjab technical university, Kapurthala, Punjab	 	74	 	
2015	 	XII(CBSE)	 	Punjab State Board of Technical Education	 	80	 	
2012	 	X(CBSE)	 	sarswati vidya mandir, Ranchi, Jharkhand	 	74

DECLARATION	: I hereby declare that all the above given information is correct as per my knowledge.