ALO K K U M AR N AYA K	
Curre nt A ddre ss: 	# 09, 	M aa	
M angala  B haw an, B EM L L a yo ut,
B engalu ru , 5 60037 
P erm anent A ddre ss: 	G opin ath pur,	
K anch apada, B alik handa, S im ulia ,
B ala so re , O dis h a,7 5616 6	
P ro fe ssio nal S um mary :   	S eekin g a  c h alle ngin g p osit io n in  a  r e pute d o rg aniz a tio n	
w here  I c a n le arn  n ew  s k ills , e xp and m y k now le dge, a nd le ve ra ge m y le arn in gs.
To  g et a n o pportu nit y  w here  I c a n m ake t h e b est o f m y p ote ntia l a nd c o ntr ib ute  t o
th e o rg aniz a tio n's  g ro w th . Q uali
e xte nsiv e  b ack gro und in  a dva nce d m anagem ent p ro ce sse s. U tilis e s s u perio r
co m munic a tio n s k ills  t o  b uild  m eanin gfu l, t r u stin g r e la tio nsh ip s t h at e xce ed c lie nt
dem ands. H ig hly  s k ille d p ro je ct im ple m ent M anagem ent &  D eliv e r w it h
S atis fa cto ry  t o  c lie nts  a bilit ie s t o  m eet t a rg ets  c o nsis te ntly .
C onta ct D eta ils  :
E m ail: 	a lo kn088@ gm ail.c o m	
P hone: 9 937404362
Lin kedin  P ro
P ers o nal D eta ils :
D ate  o f B ir th :-  1 7 /1 0 /1 9 98 
M arit a l S ta tu s:-  S in gle
N atio nalit y :-  In dia n 	
W ork  E xp erie n ce	
C usto m er S uccess &  C lie nt A ccount M anagem ent S pecia lis t	  •   	S AP	
Ja nuary  2 023 -  P re se nt
W ork in g a s C usto m er S ucce ss a nd s a le s f o r A ll p ro ducts  o f S AP  -  S AP  c lo ud, B TP, S ucce ssF acto r, G ro w  w it h  S AP,
C usto m er E xp erie nce , D ata sp here , R is e  w it h  S AP, D SC , IS B N  a nd H XM .
Clie nt A cco unt m anagem ent &  c o ord in atio n w it h  in te rn al a nd E xte rn al S AP  A Es a nd o th ers  T e am
SAP  B usin ess A naly sis  &  In sid e s a le s, L e ad G enera tio n a nd M ark etin g c o nsu lt a nt f o r S AP  A ll P ro ducts
B uild  s a le s p ip elin e &  s ta kehold er m anagem ent
C old  c a llin g, C old  e m ail &  S AP  c a m paig n R un &  m anagem ent
N et N ew  B usin ess d eve lo pm ent f o r A PAC  R egio n &  B usin ess A naly sis  a nd P ro ble m  A naly sis
R eport a naly sis  &  B uild  s a le s P ip elin e
G enera te  R eve nue &  B usin ess d eve lo pm ent
C usto m er s u cce ss
P ro duct Im ple m enta tio n
Analy se d m ark et t r e nds a nd d em and t o  d eve lo p a ccu ra te  p ric in g s tr a te gie s.
R evie w ed s a le s d ata  t o  f o re ca st m ark et t r e nds a nd a dapt m ark etin g s tr a te gie s.
C olla te d c o nsu m er d ata  f o r p ro duct p re fe re nce  a naly sis  a nd c a m paig n o ptim is a tio n.
Lia is e d w it h  s ta kehold ers  t o  id entif y  k ey s a le s o bje ctiv e s a nd d evis e  s tr a te gie s t o  a ch ie ve  g oals .
E nhance d t a rg et m ark et r e ach  t h ro ugh t a ctic a l s o cia l m edia  a dve rtis in g.
W ro te  c o py f o r a dve rtis e m ents , e m ail c o m munic a tio ns a nd m edia  u se d in  a dve rtis in g.
Assis te d b usin esse s w it h  s e ttin g u p m ark etin g p olic ie s a nd p ro gra m mes f o r c o nsis te nt g ro w th .
Advis e d b usin ess c lie nts  o n b est m ix  o f p ro ducts  f o r m axim um  s a le s a nd c o nsu m er e ngagem ent.
E sta blis h ed c le ar o bje ctiv e s f o r m ark etin g in it ia tiv e s, g uid in g im ple m enta tio n, t r a ck in g a nd o ptim is a tio n e ffo rts . Payroll Company - Webhelp India Pvt Ltd

Use d d ata  t o  b uild  s tr a te gie s f o r t a rg etin g s p eci
E va lu ate d m ark et r e se arc h  o utc o m es f o r im pro ve d a dve rtis in g s tr a te gy.
Id enti
H elp ed t e am s r e ach  a m bit io us s a le s o bje ctiv e s w it h  m ult i- c h annel m ark etin g c a m paig ns.
E m plo ye d e xte rn al s a le s a nd p ro m otio ns t e am s t o  m axim is e  c a m paig n r e ach  a nd r e ve nue.
D eve lo ped r e se arc h  s tr a te gie s t o  a sse ss m ark et d em and f o r n ew  o ffe rin gs.
S enio r I n sid e S ale s S pecia lis t	  •   	D eskera  S yste m s I n d ia  P vt L td	
M ay 2 022 -  J a nuary  2 023
B 2B  S AAS P ro ducts  -  E R P, C RM , H RM S &  M RP Im ple m enta tio n
C lie nt a cco unt m anagem ent a nd n ew  B usin ess D eve lo pm ent
C oord in atio n w it h  in te rn al a nd e xte rn al t e am s
Le ad G enera tio n a nd b uild  t h e s a le s p ip elin e
sta kehold er m anagem ent
D em onstr a te  t o  G enera te  S ale s P ip elin e
G enera te  R eve nue t a ctic s &  c o ld  c a llin g a nd E m ailin g
P ro duct D em onstr a tio n C usto m er e ngagem ent t h ro ugh M eetin g s ch edulin g &  C am paig n M anagem ent
ER P ( e nte rp ris e s R eso urc e s P la nnin g), C RM  ( c u sto m er R ela tio nsh ip  m anagem ent) a nd H RM  ( H um an R eso urc e
M anagem ent) p ayro ll, A P I, A uto m atio n, In te gra te d s o lu tio n &  A ll in  o ne M odule .
In cre ase d c u sto m er s a tis fa ctio n b y o ffe rin g f r ie ndly , h elp fu l a nd in fo rm ativ e  c u sto m er s e rv ic e .
M ain ta in ed d eta ile d p ro duct k now le dge t o  c o m pete ntly  a nd e xp ertly  a dvis e  c u sto m ers .
D ealt  w it h  c o m ple x c u sto m er c o m pla in ts  p ro fe ssio nally  a nd p olit e ly , r e so lv in g is su es w it h  f a vo ura ble  s o lu tio ns.
H andle d a nd q uic k ly  r e so lv e d c u sto m er is su es r e gard in g p ro duct s a le s a nd c u sto m er s e rv ic e  p ro ble m s.
M ade h ig h v o lu m e o f s a le s c a lls  p er d ay e xce edin g c o m pany o utb ound c a ll t a rg ets .
R eco rd ed d eta ils  f r o m  c u sto m er c o m munic a tio ns o n C RM .
Wro te  a nd s u bm it te d t im ely  r e ports  o n p erfo rm ance , t a rg ets  a nd c u sto m er q uerie s.
F orw ard ed p ro m otio nal in fo rm atio n a nd p ro ducts  t o  c u sto m ers  b y c o urie r, m ail o r f a x.
F ollo w ed u p c u sto m er c a lls  w it h  f u rth er in fo rm atio n o r in str u ctio ns w hen n ece ssa ry .
Id enti
G uid ed c a lle rs  t h ro ugh t r o uble sh ootin g, n avig atin g c o m pany s it e  a nd u sin g p ro ducts  o r s e rv ic e s.
C lie nt A ccount m anagem ent &  B usin ess D eve lo pm ent	  •   	S im ply  V yap ar A pp P vt L td	
M ay 2 021 -  M ay 2 022
K ey a cco unt m anagem ent
C oord in atio n w it h  in te rn al a nd e xte rn al t e am s
New  B usin ess D eve lo pm ent &  G enera te  n ew  b usin ess
B 2B  S AAS, E R P &  G ST S oftw are  S ale s
C hannel p artn er s a le s
C A S ale s C hannel T e am  m anagem ent
C A, C S, T a x C onsu lt a nt A cq uis it io n &  O nboard in g
Le ad G enera tio n &  B uild  s a le s p ip elin e,
C hannel S ale s m anagem ent
sta kehold er m anagem ent
co nsu lt a nt f o r G ST &  E R P s o ftw are
D em onstr a te  t o  G enera te  s a le s P ip elin e
G enera te  R eve nue t a ctic s &  c o ld  c a llin g
B uilt  lo ng-la stin g c lie nt r e la tio nsh ip s u sin g s tr e ngth s in  c o m munic a tio n a nd in te rp ers o nal r e la tio ns.
Tra ck ed s a le s a nd d eta ile d t r e nds t h ro ugh r e gula r r e ports  f o r s e nio r m anagem ent.
D eve lo ped v a lu able  c lie nt r e la tio nsh ip s t h ro ugh p ro activ e  c o m munic a tio n a nd s e rv ic e  e xe cu tio n.

Pre pare d c o ntr a cts  a nd S erv ic e  L e ve l A gre em ents  f o r n ew  a nd e xis tin g c lie nt b usin ess.
P ro duce d r e gula r s ta tu s a nd s a le s r e ports  w it h in  r e quir e d t im elin es.
P ro vid ed a ccu ra te  a nd t im ely  r e ve nue f o re ca stin g a nd p la nnin g t h ro ugh e ffe ctiv e  c lie nt m anagem ent.
A ssis te d in  t r a in in g a nd m ento rin g n ew  a cco unt e xe cu tiv e s t o  a id  o ve ra ll t e am  p erfo rm ance .
P re pare d a nd p re se nte d p ro duct d em onstr a tio ns t o  p ro sp ectiv e  c lie nts  a nd a tte nded p it c h  m eetin gs t o  in cre ase
sa le s o pportu nit ie s.
W ork ed w it h  m ark etin g d epartm ent t o  d eliv e r p ro m otio nal m ate ria ls  a ppro pria te  t o  c u sto m er n eeds.
C olle cte d a nd m ain ta in ed a ccu ra te  d ata  n eeded f o r e ffe ctiv e  f o re ca stin g.
D eplo ye d e sta blis h ed s a le s t a ctic s a nd m essa gin g t o  c o nve rt a ssig ned in bound le ads in to  c lie nt w in s.
D eve lo ped s a le s p la n t o  e xce ed a nnual s a le s t a rg ets  a nd g ro w  b usin ess.
S erv e d a s p oin t o f c o nta ct f o r a ssig ned c lie nt a cco unts , m ain ta in in g c lie nt s a tis fa ctio n a nd lo ya lt y .
M ain ta in ed la rg e s a le s p ip elin e, d eve lo pin g p ro posa ls , n egotia tin g t e rm s a nd c lo sin g s a le s.
S et p ric e s b ase d o n m ark et c a pacit y  a nd d em and t o  a ch ie ve  r e ve nue t a rg ets .
H it  s a le s t a rg ets  b y s e ekin g o pportu nit ie s f o r o pera tio nal e xp ansio n a nd n ew  c u sto m er a cq uis it io n.
In sid e S ale s S pecia lis t	  •   	H om e C re d it I n d ia	
M ay 2 018  -  M ay 2 021
C usto m er R ela tio nsh ip  m anagem ent
C lie nt A cco unt m anagem ent
Sta kehold er m anagem ent
In sid e S ale s, c o ld  c a llin g &  E m ail
C am paig n M anagem ent.
D em onstr a te
N egotia tio n
Q ualif y  r ig ht p ro sp ectiv e
In cre ase  s a le s p ip elin e
Ach ie ve d m onth ly  T a rg et,
c u sto m er s a tis fa ctio n &  R ete ntio n
Acq uir e  &  d eve lo pm ents  n et n ew  b usin ess
M ult it a sk in g
R eve nue g enera tin g
Le ad G enera tio n &  c ro ss s e ll
D ocu m ent v e ri
R esp onsib le  f o r A m ount D is b urs e m ent
In cre ase d c u sto m er s a tis fa ctio n b y o ffe rin g f r ie ndly , h elp fu l a nd in fo rm ativ e  c u sto m er s e rv ic e .
R eco rd ed d eta ils  f r o m  c u sto m er c o m munic a tio ns o n C RM .
Dealt  w it h  c o m ple x c u sto m er c o m pla in ts  p ro fe ssio nally  a nd p olit e ly , r e so lv in g is su es w it h  f a vo ra bly  s o lu tio ns.
A pplie d c o rre ct h old  a nd t r a nsfe r p ro ce dure s, c o nsis te ntly  k eepin g c a ll t im es w it h in  t im efr a m e t a rg et.
H andle d a nd q uic k ly  r e so lv e d c u sto m er is su es r e gard in g p ro duct s a le s a nd c u sto m er s e rv ic e  p ro ble m s.
M ain ta in ed d eta ile d p ro duct k now le dge t o  c o m pete ntly  a nd e xp ertly  a dvis e  c u sto m ers .
M ade h ig h v o lu m e o f s a le s c a lls  p er d ay e xce edin g c o m pany o utb ound c a ll t a rg ets .
R eco rd ed d eta ils  o f c a lle rs  c o m pla in ts  a nd in quir ie s a nd o utlin ed a ctio ns t a ken.
Follo w ed u p c u sto m er c a lls  w it h  f u rth er in fo rm atio n o r in str u ctio ns w hen n ece ssa ry .
D ealt  w it h  c o m ple x c u sto m er c o m pla in ts  p ro fe ssio nally  a nd p olit e ly , r e so lv in g is su es w it h  f a vo ura ble  s o lu tio ns.
Id enti	
E ducatio n

Shri J agannath  V is h w avid ya la y, P uri
B SC	
C hara m pa M ahavid ya la ya , C hara m pa
IS C	
B ra hm angaon H ig h S chool,  B hadra k
H ig h s cho ol 	
S kills
 	  W ord	 	  P ow erP oin t	 	  G oogle  D riv e	 	  E R P	 	  P ro je ct M anagem ent	
 	  T im e M anagem ent	 	  M ic ro so ft O f	 	  C om munic a tio n	 	  S AP  E R P	 	  S AP  H AN A	
 	  S AP  B usin ess O ne	 	  S AP  A pplic a tio ns	 	  S AP  S ucce ssF acto rs	
 	  E R P Im ple m enta tio n P ro je ct M anagem ent	 	  E R P S oftw are	 	  C RM  s o ftw are	
 	  C RM  m anagem ent	 	  S AAS p ro duct e xp erie nce	 	  s a as c u sto m er s u cce ss	
 	  S aaS P ro duct M anagem ent	 	  S aaS s a le s	 	  E R P C onsu lt a nt	
L an guag es
 	  E nglis h  —  P ro fe ssio nal	 	  H in di —  N ativ e  o r B ilin gual	 	  B engali —  In te rm edia te	
C ER TIF IC ATIO N: 
M ic ro so ft P ow er B I C erti
C lo ud c om putin g C erti
S AP S ecurit y  F undam enta l c erti
S AP C lo ud F undam enta l c erti
S AP I n te ra ctio n C entr e /C RM  c erti
D ig it a l m ark e tin g c erti
C lo ud c om putin g C erti
S AP S ecurit y  F undam enta l c erti
S AP C lo ud F undam enta l c erti Institute of Management and Engineering 
BBABBA ISC
High School
Odia - Native or Bilingual   Customer Service       
SAP Customer Relationship Management  Certified

SAP I n te ra ctio n C entr e /C RM  c erti
D ig it a l m ark e tin g c erti
T o ta l E xp erie nce
I h ave  O ve ra ll 5 .5  Y e ars  o f e xp erie nce  in , S AP  P ro gra m s, S AP  p ro ducts  S ale s,  C usto m er S ucce ss, C lie nt a cco unt
m anagem ent, in sid e s a le s, L ead g enera tio n, I n sid e M ark etin g, E R P &  S AP  c o nsu lt a nt, K ey A cco unt m anagem ent, B 2B
SAAS, c lo ud B ase d ( A cco untin g, C RM  a nd H RM S/P ayro ll S olu tio ns). 
H obbie s	
Lis te n M usic
W atc h  M ovie s	
P ro fe ssio nal S kills	
S ale s t e ch niq ues
Liv e  c h at o pera tin g
Analy tic a l a bilit ie s
P hone s yste m  a dept
D ata  g ath erin g
Patie nt a nd c a lm
S ale s a nd t a rg et-d riv e n
In vo ic in g
M anagin g is su es
C usto m er c o m pla in t m anagem ent
P ro fe ssio nal p hone m anner
Em ail w rit in g
M ult it a sk in g
G oal- o rie nte d
D ata  a naly tic s
In te rn et s a vvy
A cco unt m anagem ent
Acq uir in g n ew  c u sto m ers
C lie nt m eetin gs
R ela tio nsh ip -b uild in g
Sale s s o lu tio ns
Te ch nolo gic a l e xp ertis e
R eve nue r e te ntio n
Stro ng le ad d eve lo pm ent s k ills
S tra te gic  o utre ach
B usin ess n egotia tio n
B usin ess d eve lo pm ent
C om petit iv e  p ro duct r e vie w s
Budgetin g
Em plo ye e m ento rin g
SAP  L ead g enera tio n, I n sid e S ale s &  M ark etin g c o nsu lt a nt
SAP  C lo ud &  P ro ducts  I m ple m enta tio n &  C usto m er S ucce ss  Customer Service and Success

Clie nt A cco unt M anagem ent
P ro m ote  P ro ducts , A cq uir e  n ew  b usin ess
M ult it a sk in g, c o ord in atio n, m ark et r e se arc h
P rio rit iz a tio n, S elf -m otiv a te d
Te am work , M ult iT a sk in g
R eve nue g enera tio n, s a le s t a ctic s
N egotia tio n &  c u sto m er r e la tio ns A nd p ost s a le s a cco unt m anagem ent
C usto m er e ngagem ent &  R ete ntio n
D em onstra tio n
N egotia tio n, p ro ble m  s o lv in g
AP I, A uto m atio n, I n te gra te d a nd im ple m enta tio n
P ro ce ss d eve lo pm ent
G ap a naly sis
D ata  c o lle ctio n a nd a naly sis
A dva nce d c rit ic a l t h in kin g
Te ch nic a l a naly sis
O pera tio ns a naly sis
B usin ess a naly sis
T e ch nolo gy a rc h it e ctu re  a naly sis
D ata  m appin g
O pera tio nal a sse ssm ents
F ore ca stin g a nd p la nnin g
In te gra te d R eportin g I n fo rm atio n S yste m  ( IR IS )
Stra te gic  p la nnin g a nd r e vie w
P ro duct d eve lo pm ent
B usin ess r e quir e m ents  m atrix e s
W eb-b ase d r e portin g t o ols Let's Connect,Thank you!