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MAYA KUMARI, Sr. Manager/ Sr. Consultant – IT (Enterprise Business Technology Services)
MBA | PMP | SAFe 6.0 SPC Practice Consultant - SCALED AGILE FRAMEWORK | MSP | ITIL V3 EXPERT | ITIL4 MPT | SIX SIGMA &amp; LEAN BLACK BELT | AWS CLOUD  
PORTFOLIO-PROGRAM AND PROJECT MANAGEMENT | BUSINESS &amp; IT TRANSITION-TRANSFORMATION | LEAN | RPA | DIGITAL TRANSFORMATION | CHANGE MANAGEMNET | PROTFOLIO ROADMAP &amp; STRATEGY PLANNING | CXO ENGAGEMENTS | CAPACITY BUILDING &amp; DELIVERY MANAGEMENT | PEOPLE MANAGEMENT | OPPORTUNITY &amp; RISK MANAGEMENT | BUSINESS PROCESS REENGINEERING | STAKEHOLDERS-VENDOR-CLIENT MANAGEMENT
Executive Profile
An Astute Leader with more than 22 years of experience in diverse fields of Program / Project management, Change Leadership, Scaled Agile, BPR, RPA, Business and Digital Transformation to drive strategic vision across portfolio landscape.
Presently working with Guardian Life Insurance Company, USA. (At India – Gurgaon Office) as Senior Consultant managing a globally distributed team (200 approx.) of PMs, Architects, POs, developers etc. 
Focused Program Manager with expertise in end-to-end IT and Business program and project life cycle management through scope, schedule, cost, risks, resources, and other constraints
Managing Multi-Million US-Dollars Portfolio with premium business clients like Boeing, Microsoft and RBS, Citizens Bank and W&amp;G Banks along with vendors like AT&amp;T, Infosys &amp; Boston IT
Built, nurtured, and matured the Global PMO &amp; Agile Transformation organization aligning strategy with execution to lead multi-disciplinary Business and IT programs and projects.
Consistent record of delivering results by sustaining CXO Level stakeholder management, engaging vendors, stakeholders and embracing challenges
Leading by example through continues learning, building the environment of trust by setting clear vision for team and self to demonstrate “Growth Mindset.”
I am an MBA in Operations Management, a certified PMP, Scaled Agile Practice Consultant (SAFe 6.0 - SPC), Black Belt Six Sigma &amp; Lean, ITIL Expert, Managing Successful Programs (MSP), PRINCE2 Practitioner, and AWS Cloud Practitioner.
Professional Experience
May 2018 – Present: Senior Manager/Consultant – Enterprise Business Technology Services : Guardian India Operations Pvt. Ltd., Gurugram (India Office of GLIC, USA)
Skills: Portfolio, Program and Project Management | Business and Digital Transformation | Planning IT Strategy, Roadmap &amp; Execution | BPR | Business Stakeholder Management | CXO Engagement | HR Collaboration, Team Building &amp; Team Leadership | Budget Planning &amp; Cost Management | 
KRAs:
I currently report to CIO, and I manage a global portfolio of key Business and IT Transformation programs by collaborating with Onshore and India cross-functional heads, CXOs on regular basis as a Portfolio Manager.
I develop overall Business &amp; IT strategy and Portfolio Roadmap to align Business Vision and strategy with execution by delivering programs and projects successfully as per Lean Business Case
I have established Portfolio Delivery framework with strong rigors for Project Managers to achieve defined outcomes by planning, managing, tracking, monitoring, and reporting the progress throughout end-to-end projects/program lifecycle.
Opportunity &amp; Risk Management, Cost-Benefits Analysis, ROI Estimation, Budgeting and Project Prioritization, Stakeholder Management, and effective planning for project deliveries as per strategic roadmap
Value Stream Mapping and applying thought leadership in driving Business &amp; Digital Transformation, Customer Centricity and Leading Change to deliver strategic portfolio initiatives.
People Management and Capability Building - Responsible for driving large portfolio and managing globally distributed team of 200 FTEs evangelizing ‘People are Assets’ approach in talent acquisition, retention and teams’ career enablement/enhancement
Project Management methodologies and Delivery Strategy selection (Agile/SDLC/Waterfall/Hybrid) as per SOW requirements, Scope and Complexity of project(s).
Driving Operational Excellence by leading Change and fostering Continuous Learning Culture DNA in Program/Project delivery, processes &amp; methodologies across portfolio canvas
Leadership by delivering Business Value &amp; Results adhering to the KPIs by maintaining the Balanced Scorecard
May 2015 – Apr 2018: Project Manager – IT Transition and Transformation: IBM India Pvt. Ltd., GurugramSkills: Program and Project Management | Team Management and Team Leadership
KRAs:
Managed large Banking Transition and Transformation IT Programs &amp; Projects by driving end-to-end project lifecycle by effectively managing all project constraints - scope, time, resource, risks, change and quality as per the defined SOW and Scope
Being an Advisory Project Manager managed, developed, and mentored a team of Project Managers as part of next level capability/capacity building.
Managed end-to-end Projects including Requirement gathering, Design and Constraints Analysis, Planning, Execution and Delivery of the projects outcomes as per defined KPIs
Apr 2013 – Apr 2015: Manager – Center Operations &amp; Projects: Abhinum Services Pvt. Ltd., New DelhiSkills: Business Management | Project Management | P&amp;L, Budgeting, CapEx, OpEx Management | Team Building &amp; Team Management
KRAs:
Realized business vision by managing financial and people resources, by engaging clients, stakeholders and vendors.
Transformed the business as a Profit Center by managing P&amp;L, CapEx, OpEx to accomplish business targets.
Capacity Building -Recruiting/hiring, training and managing teams. 
Apr 2007 – Dec 2012: Team Manager – GSR and GSC Operations: Prometric Testing Pvt. Ltd., GurugramSkills: IT Service Management | Project Management | Team Management | B-2-B Customer Service and Support
KRAs:
I displayed excellence in leading cross-functional teams spread across geographies in Malaysia and India to lead the Global Operations for B-2-B Technical Support
I led the teams responsible for installing testing software by Windows Remote Assistance on Test Centers’ Computers making them Prometric Test-Delivery compliant and ready.
Jan 2005 – Feb 2007: Team Leader: Marvel Eservices Pvt. Ltd., Gurugram
Skills: Team Leadership | Technical Support | B-2-C Cusomer Service and Support | BPO
KRAs:
I was managing 2 teams of 30 CCEs handling international inbound technical troubleshooting and sales processes -Telstra (Australian ISP) and Symantec (Anti-virus) and maintaining team SLAs.
I was managing Daily/Weekly/Monthly reporting to the Operations Manager as per the KPIs. 
Oct 2001 – Dec 2004: Technical Support Engineer: vCustomer Eservices India Pvt. Ltd., New Delhi, 
Skills: Technical Support | B-2-C Cusomer Service and Support | BPO
KRAs:
My role was to respond to technical calls/chats for network configuration, troubleshooting and pre-sales to meet client-specific matrices based on pre-defined parameters for Netgear INC. USA products. 
Netgear manufactures wireless (IEEE 802.3n Ethernet and 802.11a, 802.11b and 802.11g networks), Home Ethernet networking (Routers, VPN Concentrators, Switches, NIC, etc.) devices, SOHO and Enterprise solutions.
Education &amp; Credentials
MBA in Operations Management [Symbiosis]
BA Hons. Political Science [Patna University]
Personal Details
Date of Birth: 4th January 1978Marital Status: UnmarriedAddress Line 1: House No. 3, First Floor, Lane No. 1, Beside MCD School, Ghitorni
Address Line 2:                    New Delhi - 110030, India 66441766101
00

 

1st Floor, House No. 3, Lane Number 1, Beside MCD School, GHITORNI, New Delhi -110030. India

+91 999 927 4648       

nidhimaya@hotmail.com

LinkedIn Profile1st Floor, House No. 3, Lane Number 1, Beside MCD School, GHITORNI, New Delhi -110030. India
+91 999 927 4648       
nidhimaya@hotmail.com
LinkedIn Profile
Key Impact Areas
IT &amp; Business Portfolio Strategy Roadmap Building 
Portfolio-Program-Project Management &amp; Delivery 
Business Process Re-engineering (BPR) &amp; RPA
Business &amp; IT Transition - Transformation
Budget Estimation, Planning and Allocation
Cross-functional Heads and CXOs Collaboration 
Opportunity and Risks Management
Go-to-the Market Strategy and MVP Planning
Operations Excellence as per defined OKRs &amp; KPIs
Capacity Planning, Building &amp; Resource Utilization
Change Management | Change Leadership
Stakeholders, Vendors &amp; Client Management
Team Building, Management &amp; Mentorship
Soft Skills 
Lead by example – “Walking the Talk”
Problem – Solver | Challenging Boundaries
Good Negotiator | Positive Risk Taker
Servant Leader | Collaborator People Leader
Result Oriented - Focused to Value Delivery
Lead by example – “Walking the Talk”
Problem – Solver | Challenging Boundaries
Good Negotiator | Positive Risk Taker
Servant Leader | Collaborator People Leader
Result Oriented - Focused to Value Delivery



 
 
 
 
Career Timeline
May’18 - Present
Guardian Life Insurance Company, USA (at India - Gurgaon Office).
May’15 – Apr’18
IBM India Pvt. Ltd.
Apr’13 – Apr’15
Abhinum Services Pvt. Ltd.
Apr’07 – Dec’12
Prometric Testing Pvt. Ltd.
Jan’05 – Feb’07
Marvel Eservices Pvt. Ltd.
Oct’01 – Dec’04
vCustomer Services India Pvt. Ltd.
May’18 - Present
Guardian Life Insurance Company, USA (at India - Gurgaon Office).
May’15 – Apr’18
IBM India Pvt. Ltd.
Apr’13 – Apr’15
Abhinum Services Pvt. Ltd.
Apr’07 – Dec’12
Prometric Testing Pvt. Ltd.
Jan’05 – Feb’07
Marvel Eservices Pvt. Ltd.
Oct’01 – Dec’04
vCustomer Services India Pvt. Ltd.

-29517136898Professional  Certifications:
PMP – Certificate ID: 1552726
Black Belt – Six Sigma &amp; Lean from Benchmark Six Sigma | Green Belt Six Sigma from KPMG
SAFe 6.0 – Scaled Agile “Expert” Practice Consultant – Implementing SAFe (SPC “Expert” Certificate ID: 70635716-6578)
SAFe 6.0 Lean Portfolio Management (LPM Certificate ID: 20642795-1983)
SAFe 6.0 SA – Leading SAFe (Certificate ID: 28800375-9131)
SAFe 6.0 DevOps Practitioner (Certificate ID: 11037697-3880)
SAFe 6.0 Scrum Master (SSM Certificate ID: 23794676-6204)
SAFe 6.0 Agile Product Management (APM Certificate ID: 03858968-1528)
SAFe 6.0 POPM (POPM Certificate ID: 81956715-3716)
Managing Successful Programs (MSP) – Axelos Certificate No. GR637004644MK
PRINCE2 Practitioner Certificate No. GR634028072MK
ITIL Expert – MALC Axelos Certificate No. GR760021740MK
MPT – ITIL 4 – Axelos Certificate No. GR677003505MK
00Professional  Certifications:
PMP – Certificate ID: 1552726
Black Belt – Six Sigma &amp; Lean from Benchmark Six Sigma | Green Belt Six Sigma from KPMG
SAFe 6.0 – Scaled Agile “Expert” Practice Consultant – Implementing SAFe (SPC “Expert” Certificate ID: 70635716-6578)
SAFe 6.0 Lean Portfolio Management (LPM Certificate ID: 20642795-1983)
SAFe 6.0 SA – Leading SAFe (Certificate ID: 28800375-9131)
SAFe 6.0 DevOps Practitioner (Certificate ID: 11037697-3880)
SAFe 6.0 Scrum Master (SSM Certificate ID: 23794676-6204)
SAFe 6.0 Agile Product Management (APM Certificate ID: 03858968-1528)
SAFe 6.0 POPM (POPM Certificate ID: 81956715-3716)
Managing Successful Programs (MSP) – Axelos Certificate No. GR637004644MK
PRINCE2 Practitioner Certificate No. GR634028072MK
ITIL Expert – MALC Axelos Certificate No. GR760021740MK
MPT – ITIL 4 – Axelos Certificate No. GR677003505MK


