1. Job Title
Delivery Manager

2. Role Overview
The Delivery Manager will play a pivotal role in the Information Technology (Software Development) department at Techjar Technologies. With 10-16 years of experience, the incumbent will be responsible for overseeing the delivery of IT services and solutions, ensuring alignment with client expectations and business goals. This strategic position reports directly to the Vice President and is crucial for driving the successful execution of projects, optimizing resource utilization, and enhancing customer satisfaction through effective service delivery management.

3. Job Responsibilities
- Lead and manage IT projects from inception to completion, ensuring they meet quality, scope, budget, and timeline requirements.
- Develop and implement project plans that include detailed timelines and milestones, resource allocation, and budget forecasts.
- Conduct regular stakeholder meetings to provide updates, gather feedback, and ensure alignment with business objectives.
- Manage and resolve risks and issues that affect project scope, quality, and schedules.
- Maintain continuous communication with clients to understand their needs and ensure customer satisfaction.
- Implement and oversee quality assurance protocols to ensure the delivery of high-quality products and services.
- Negotiate and manage contracts with vendors and service providers to ensure favorable terms and compliance with company standards.
- Develop and manage a team of IT professionals, providing guidance and support to foster professional growth and high performance.
- Promote a culture of continuous improvement by initiating process enhancements and efficiencies.
- Ensure compliance with industry standards and company policies, particularly in areas related to security and data privacy.
- Excellent interpersonal and communication skills, capable of presenting complex data and project outcomes in a clear and persuasive manner.
- Strong leadership skills, with a proven ability to manage, motivate, and mentor diverse teams.

4. Skills/Knowledge
Mandatory Skills
- Delivery Management:
  - Expertise in project management methodologies such as Agile, Scrum, and Waterfall.
  - Proven ability in stakeholder management, risk mitigation, budgeting, and financial forecasting.
  - Strong capabilities in contract negotiation, quality control, change management, and IT infrastructure.
  - Proficient in creating and managing SLAs, analyzing performance metrics, and implementing resource allocation strategies.
  - Knowledgeable in compliance and security standards, crisis management, vendor management, and team leadership.

- Account Management:
  - Advanced skills in relationship building, strategic account planning, and sales negotiation.
  - Experience in customer needs analysis, cross-selling, upselling, and contract lifecycle management.
  - Proficiency in CRM software like Salesforce or HubSpot, with a strong background in conflict resolution and market analysis.

- Pre-sales:
  - Deep understanding of technical product knowledge, solution architecting, and proposal writing.
  - Skilled in demonstrations, competitive analysis, and market trend analysis.
  - Proficient in sales enablement tools and techniques, including stakeholder management and negotiation.

- Solution Delivery:
  - Comprehensive knowledge in solution design, systems integration, UAT, and deployment strategies.
  - Experience with technical documentation, custom software development, and post-implementation support.
  - Familiarity with DevOps methodologies, cloud platforms like AWS or Azure, and the software development lifecycle.

Good to Have Skills
- PnL Management:
  - Expertise in financial reporting, budget management, and financial risk assessment.
  - Skills in financial forecasting, pricing strategy development, and financial compliance.

- Resource Management:
  - Strong background in human resources planning, talent acquisition, and performance management.
  - Experience in workforce optimization, outsourcing, and vendor management.

- Customer Management:
  - Proficient in customer experience strategies, customer segmentation, and journey mapping.
  - Skills in CRM systems, personalization techniques, and multi-channel management.

5. Experience
- Years of Experience: A minimum of 10 to 16 years in IT service delivery, particularly in software development environments.
- Education Qualification: Bachelor of Engineering (BE) is required.

6. Working Details
- Travel Requirements: Must be ready to travel for 0-25% of the time.
- Working Shift: INDIA.
- Work Location: Mumbai City.
- Work Flexibility: HYBRID_MODEL.
- Employment Type: FULL_TIME.

7. Company Overview
Techjar Technologies Pvt Ltd, located in Andheri East, Mumbai, is a premier IT solution provider known for its innovative and customer-centric solutions. As a leader in the IT industry, Techjar is dedicated to revolutionizing technology experiences, ensuring seamless integration and delivering tailored solutions that meet the unique needs of our clients. Our commitment to creativity, customer success, and cutting-edge technology makes us the go-to partner in the digital landscape. We are proud to be implementation partners for Salesforce and Microsoft Dynamics 365 ERP, with a strong track record in delivering impactful results through our comprehensive services in consulting, implementation, support, and more.

Equal Opportunity Employer Statement
Techjar Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.