Vishwas recounts a specific instance where he considered the customer's needs during the development of a media application's mute functionality. He explains his initial suggestion and how he ultimately implemented the feature based on customer requirements. While Vishwas's response is relevant, it could be improved by more clearly articulating the process of advocating for the customer and how he collaborated with them to ensure their needs were met. The benchmark response provides a more structured narrative, emphasizing the importance of customer advocacy and the steps taken to align development with customer expectations. Vishwas could enhance his answer by focusing on the customer engagement aspect and the outcome of meeting their needs.