Response: Certainly, Avi. When simplifying a complex financial service product, especially one aimed at millennials, my approach focuses on balancing user experience with maintaining the core functionalities of the product.

1. **Understanding the Feedback**: First, I would thoroughly analyze the feedback to identify the specific areas where users find the product complex. This could involve conducting additional user interviews or surveys to gain deeper insights into the pain points.

2. **Prioritizing Core Functionalities**: Once the feedback is understood, I would work with stakeholders to identify the product's core functionalities that must remain intact to meet business objectives. This ensures that while simplifying, we do not compromise on the essential features that deliver value to the users.

3. **Simplifying the User Experience**: I would collaborate with the UX/UI team to streamline the user interface and reduce any unnecessary steps or features that may be causing confusion. This could involve simplifying navigation, reducing the number of options presented at once, or providing more intuitive guidance throughout the user journey.

4. **Iterative Testing**: After implementing simplifications, I would conduct usability testing with a sample of the target audience to ensure that the changes have effectively addressed the complexity without sacrificing functionality. Based on the feedback, we can further refine the product.

5. **Continuous Feedback Loop**: Finally, I would establish a continuous feedback loop to monitor how users interact with the simplified product and make adjustments as needed to ensure that it continues to meet both user needs and business goals.

By following this process, we can simplify the product while ensuring that its core functionalities remain intact, ultimately delivering a better user experience without compromising on value.