Effective communication with non-technical stakeholders is crucial, especially in projects involving multiple vendors and teams. In my current project with Nissan, we collaborate closely with TCS as HMI developers, LG for HAL, and Google for the AOSP framework.

A prime example of successful communication is our weekly sync-up meetings, which include both technical and non-technical stakeholders, such as Functional Owners (FOs) who may not have a technical background. During these meetings, we address blockers, bugs, and dependencies that require coordination among different teams.

To convey technical concepts effectively to non-technical stakeholders, I focused on several strategies:

1. **Simplifying Technical Jargon:** I explained technical issues in straightforward terms, avoiding complex jargon. For instance, instead of saying "API call latency," I would say "the system is taking longer than expected to fetch data."

2. **Using Analogies:** I employed relatable analogies to clarify concepts. For example, I compared a bug in the system to a traffic jam that needs to be cleared for smooth flow.

3. **Visual Aids:** I utilized diagrams and flowcharts to visually represent issues and solutions, making it easier for non-technical stakeholders to grasp the information.

4. **Summarizing Key Points:** After meetings, I distributed Minutes of Meetings (MOMs) that summarized the discussion points and action items in clear, concise language.

By implementing these strategies, I ensured that all stakeholders, regardless of their technical expertise, were aligned and could contribute effectively to the project's success. This approach fostered better collaboration and facilitated smoother issue resolution.